Customer Care - FileOnQ Platform Solutions

Customer Care

Customer Success Team - Region 1
Your Customer Success Team is your dedicated partner to ensure you achieve success. Your team is made up of three specific experts who will guide you through every step of your implementation. They will also be your ongoing guide and resource to help you attain excellence as you use your FileOnQ solution.

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PRODUCT SPECIALIST Shannon Turner

Shannon worked in the criminal justice system for 23 years, with ten years in crime scene and evidence management. She has over 14 years experience helping agencies implement EvidenceOnQ, prepare for accreditation, rewrite policies and procedures, and prepare for evidence room moves.

1.800.603.6802, 107
Customer Success Team - Region 2
Your Customer Success Team is your dedicated partner to ensure you achieve success. Your team is made up of three specific experts who will guide you through every step of your implementation. They will also be your ongoing guide and resource to help you attain excellence as you use your FileOnQ solution.

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PRODUCT SPECIALIST Jim Huffman

Brian has over 30 Years of law enforcement experience including Patrol, Accident Investigation Unit, Training Academy Instructor, Response Area Commander and more. Oversaw Property and Evidence Division of a 1800 person department - receiving more than 100,000 items a year.

1.800.603.6802, 139

SUBJECT MATTER EXPERT Caryn Barab

Caryn has over 14 years of law enforcement experience including Patrol, CIT implementation, Crowd Control, Hostage Negotiations, Peer Support, and more. Five years as a sworn supervisor in the property room; duties included - writing and maintaining proper evidence handling policies and procedures, audits, inventories, managing and training of staff and sworn employees on EvidenceOnQ.

1.800.603.6802, 142
Customer Success Team - Region 3
Your Customer Success Team is your dedicated partner to ensure you achieve success. Your team is made up of three specific experts who will guide you through every step of your implementation. They will also be your ongoing guide and resource to help you attain excellence as you use your FileOnQ solution.

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PRODUCT SPECIALIST Zaki Horany

Zaki has an extensive background in implementing physical and digital evidence management solutions. Diverse expertise in all stages of application development, life- cycle management, server and software implementation, client relations and product sales and support..

1.800.603.6802, 133
Customer Testimonials

Watch real stories from current customers on how our FileOnQ Solutions has benefited their organization and how they have personally been empowered to achieve their goals with excellence.
TrainingOnQ - Default Location

How to create and manage your default location in FileOnQ's evidence management solution.

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